Privacy Policy
Privacy Policy Overview
We collect and use your information to provide reliable transportation services, process bookings and payments, improve our website and app, and keep you informed about your trips.
Information We Collect
-
Contact details: name, email, phone number.
-
Account and booking details: pickup/drop‑off locations, trip dates and times, service preferences.
-
Location data: real‑time or recent location when you use features like live driver tracking or “find my pickup.”
-
Payment information: card details processed securely by our payment provider; we store only necessary transaction records.
-
Device and usage data: IP address, browser/app type, cookies, log files, and analytics to improve performance and security.
-
Communications: messages, support requests, and feedback.
How We Use Your Information
-
Provide and manage transportation bookings and customer support.
-
Process payments, send confirmations, receipts, and trip updates.
-
Enable safety and fraud prevention, including identity and payment verification.
-
Improve services, website/app functionality, and user experience.
-
Send service-related notices; with your consent, send promotions or surveys.
-
Comply with legal obligations and enforce our terms.
Sharing Your Information
-
Service partners: drivers, fleet operators, dispatch and mapping providers to fulfill your trip.
-
Payment processors: to complete transactions securely.
-
Analytics and marketing vendors: to understand usage and, where permitted, deliver relevant messages.
-
Legal and safety: when required by law or to protect rights, safety, and security.
-
Business transfers: as part of a merger, acquisition, or asset sale, with appropriate safeguards.
We do not sell your personal information.
Cookies and Tracking
We use cookies and similar technologies to:
-
Keep you signed in and remember preferences.
-
Measure site/app performance and diagnose issues.
-
Support features like real‑time tracking and booking flow. You can manage cookies in your browser or device settings; some features may not work without them.
Location Data
With your permission, we use location data to suggest nearby pickup points, match you with drivers, and provide ETA and safety features. You can disable location access in your device settings, but some services may be limited.
Data Retention
We keep personal data only as long as needed for bookings, accounting, legal obligations, dispute resolution, and security. Typical retention periods vary by record type and law.
Your Rights
Depending on your location, you may have rights to:
-
Access, correct, or delete your data.
-
Object to or restrict certain processing.
-
Port your data to another service.
-
Withdraw consent (for example, for marketing) at any time. To exercise these rights, contact us using the details below.
Security
We use administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is 100% secure.
International Transfers
If we transfer your data to other countries, we use lawful safeguards (such as standard contractual clauses) to protect your information.
Children’s Privacy
Our services are not directed to children under the minimum age required by law in your region. We do not knowingly collect data from children; if we learn we have, we will delete it.
Communications Preferences
-
Transactional: you will receive booking, trip, and account notices.
-
Marketing: you can opt out via unsubscribe links or account settings.
Changes to This Policy
We may update this policy to reflect changes in our services or laws. We will post the new version with an updated “Last updated” date and, when appropriate, notify you of material changes.